Email Etiquette

R695.65 Excl VAT

Delegates who enroll in this course:

  • Will learn greater efficiency
  • Will improve on professionalism
  • Will learn to safeguard against liability

Description

E-MAIL BASICS

  • E-mail characteristics
  • E-mail programs
  • When to use e-mail
  • Writing an e-mail message

E-MAIL POLICIES

  • Company policies
  • Copyright laws, viruses, and liability

E-MAIL FEATURES AND SECURITY

  • Features of an e-mail program
  • Securing e-mail

E-MAIL MESSAGES

  • Message headers
  • E-mail message body

E-MAIL EFFECTIVENESS

  • E-mail recipients
  • Message management

NETIQUETTE GUIDELINES

  • Netiquette style
  • Emoticons and abbreviations

COMPOSING ONLINE CORRESPONDENCE

  • Online communication
  • Language and punctuation
  • Efficient writing habits