Description
E-MAIL BASICS
- E-mail characteristics
- E-mail programs
- When to use e-mail
- Writing an e-mail message
E-MAIL POLICIES
- Company policies
- Copyright laws, viruses, and liability
E-MAIL FEATURES AND SECURITY
- Features of an e-mail program
- Securing e-mail
E-MAIL MESSAGES
- Message headers
- E-mail message body
E-MAIL EFFECTIVENESS
- E-mail recipients
- Message management
NETIQUETTE GUIDELINES
- Netiquette style
- Emoticons and abbreviations
COMPOSING ONLINE CORRESPONDENCE
- Online communication
- Language and punctuation
- Efficient writing habits
